Delivery Information


Here at North Supply Online our aim is to make buying online as simple as possible, which means offering three delivery (“carriage”) options for you to choose from.  

The delivery charge will vary depending on the delivery address of your goods (currently three zones shown below).

Your total charge for delivery, along with the different delivery options we’re able to offer for any particular order, will always be clearly displayed at the checkout, however the information below gives a general overview of our delivery charging structure.

North Supply Online will use all reasonable endeavours to dispatch Goods ordered before 2pm Monday to Friday on the same day.


Mainland UK

Standard delivery (within a 1-2 working day)                                                                            £ 10.00


Highlands, Islands of Scotland and Isle of Wight

Standard delivery (within a 2-3 working day)                                                                            £ 15.00


Northern Ireland, Isle of Man and Isles of Scilly

Standard delivery (within a 2-3 working day)                                                                            £ 20.00


The following extracts have been taken from North Supply Online’s Terms and Conditions relating to delivery:


1.  General

1.4  A working day is any day other than weekend, bank or other public holidays and all planned factory shut downs.  Planned factory shut down dates are subject to alteration but can be found under the delivery information section on the home screen.


3.  Delivery

3.1  The Products will be delivered to the address you give when you place your order however we reserve the right not to make deliveries outside the United Kingdom.

3.2  Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Products that is caused by a force majeure event or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.

3.3  Risk in the Products passes to you when the Products are signed for at the delivery address stipulated in your order. We accept no responsibility for any damage to or loss of the Products after the risk passes.

3.4  It is your responsibility to check the Products upon delivery. Upon receipt of your order you will be asked to sign for the Products confirming receipt in good condition. If the Products do not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “unchecked”. Failure to do so may affect any warranty or other claims that you make thereafter.

3.5  We will inform you as soon as possible after Order Acknowledgement if we are unable to deliver the Products to you on the date requested by you and we will, in consultation with you, set an alternative delivery date or period. We shall not be liable to you for any damage or loss you incur as a result of delay in delivery.

3.6  If you fail to accept delivery of the Products and without prejudice to any other rights and remedies available to us, we may store the Products until delivery takes place, and charge you for all related costs and expenses (including insurance) and after a period of 21 working days resell or otherwise dispose of part or all of the Products and, after deducting reasonable storage and selling costs which will be a minimum of 20% (including, without limitation, insurance), account to you for any excess over the price of the Products or charge you for any shortfall below the price of the Products.

3.7  The quantity of any consignment of Products as recorded by us upon despatch shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.

3.8  We shall not be liable for any non-delivery of Products (even if caused by our negligence) unless you give written notice to us of the non-delivery within 2 working days of the date when the Products would in the ordinary course of events have been received.

3.9  Our liability for non-delivery of the Products shall be limited to replacing the Products within a reasonable time or issuing a refund against any invoice raised for such Products.


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